Frequently Asked Questions
bo678's answers to all your questions are right here
Deposits, withdrawals, bonuses, cricket betting, slots and responsible gaming — read our FAQ to find out everything you need to know about using bo678.
Welcome to bo678. On this FAQ page we have organised the most frequently asked questions from players into five categories — contact & support, withdrawals, cricket betting, slots, and limits & controls. Every answer is written in plain language so both new and experienced players can quickly find the information they need. If your question is not here, reach out directly via live chat or at [email protected].
Contact & Support
The bo678 support team is active seven days a week, 24 hours a day. Whether it's 3 in the morning or Eid morning — our representatives are always ready. You can connect via live chat at any time or write to us by email. Support has no days off.
The bo678 support team can assist in both Bengali and English. Providing Bengali-language support for players in Bangladesh is our priority, so feel free to ask your questions in Bengali.
For a faster resolution, keep your account username or registered mobile number, the time when the issue occurred, and — if it's a transaction-related matter — the transaction ID or amount ready. This helps the support representative verify your account quickly and provide a solution.
Our support email address is [email protected]. Including a description of your issue, your account details and any relevant screenshots in the email will help you get a faster resolution. Compared to live chat, email allows you to explain more complex matters in greater detail.
Yes, bo678 offers email support in addition to live chat. Send an email to [email protected] and our skilled representatives will resolve your issue. Responses are provided in both Bengali and English.
Money Withdrawals
Withdrawals at bo678 are generally completed within 15 minutes to 2 hours. Requests made via bKash, Nagad or Rocket arrive within an hour in most cases. Bank transfers may take slightly longer.
The minimum withdrawal limit at bo678 is ৳1,000. This same minimum applies to all methods — bKash, Nagad, Rocket and bank transfer. So make sure your balance is at least ৳1,000 before submitting a withdrawal request.
To withdraw bonus winnings, you must first meet the wagering requirement. At bo678, winnings become withdrawable after wagering 25 times the bonus amount. Example: if you receive a ৳1,000 bonus, you can withdraw after placing a total of ৳25,000 in bets. Wagering is calculated on the bonus amount only, not on the combined deposit and bonus.
No. For security reasons, withdrawals can only be made to a mobile wallet or bank account registered in your own name. Whether you use bKash, Nagad or Rocket, the number and ownership must match the details on your account. This is essential for the safety of your funds.
You can withdraw from bo678 via bKash, Nagad, Rocket and bank transfer (major banks including Dutch-Bangla, BRAC Bank and Islami Bank). The minimum withdrawal is ৳1,000 and the processing time is 15 minutes to 2 hours across all methods.
Cricket Betting
Yes, bo678 offers in-play, i.e. live betting. You can place bets even after a match has started — on the next over, wicket or session result. Odds change in real time, so understanding the flow of the game and betting at the right moment works in your favour.
Popular cricket betting markets at bo678 include: match winner, toss winner, first innings runs, top run scorer, top wicket taker, over/under runs and partnership runs. Example: in a Bangladesh vs India match you can bet on a market like "more than 70 runs in the first 10 overs".
Decimal odds are straightforward — multiply your stake by the odds to get your total return. Example: a ৳1,000 bet at odds of 1.85 returns a total of ৳1,850 if it wins (profit ৳850). The higher the odds, the less likely the market considers the outcome — and the higher the payout.
If a match is incomplete or declared a "no result" due to rain or any other reason, bets are generally considered void and the stake is refunded. However, markets where the result has already been determined (such as the toss) remain settled. See bo678's terms and conditions for specific rules.
Yes. You can bet on BPL, T20 World Cup, IPL and other international cricket tournament matches at bo678. A variety of markets are available for both domestic and international formats. Always verify match information from a reliable source before betting.
Slots Questions
Free spins are a special slot game feature — a set number of spins can be played at no cost. Typically, landing three or more scatter symbols at the same time triggers a free spins round. During this round there is a chance to win without using your own balance. Many games with a free spins feature are available in the bo678 slots lobby.
In a progressive jackpot, a small portion of every bet placed by every player is added to a shared pool. The more people play, the larger the prize grows. Once someone wins the jackpot, the pool resets to zero and starts again. This is why progressive jackpots can sometimes reach very large amounts.
If you want to play for a long time on a limited budget, choose slots with a low minimum bet. Low-volatility slots generally pay out more often but with smaller prizes — so your balance lasts longer. Before starting a game, check the paytable or game info to find out the minimum bet amount.
Volatility refers to the risk level of a slot. High-volatility slots pay out less frequently but offer the chance of larger prizes. Low-volatility slots deliver frequent smaller wins. Choose volatility based on your budget and playing style — high for bigger thrills, low for safer longer sessions.
Limits & Controls
A cooling-off period is a temporary break — logging in and betting from your account is paused for a set period. Self-exclusion allows you to close your account for an extended period or permanently. To use either option, contact bo678 support via live chat or at [email protected].
Some warning signs to be aware of: chasing losses by betting again to recover them; repeatedly trying and failing to cut down on gaming; spending more time gaming at the expense of family or work; lying about gaming; or continuing to play despite financial pressure. If you notice these signs, seek help immediately.
Yes, bo678 supports responsible gaming and gives players the ability to set their own deposit limits. To set a daily, weekly or monthly limit, send a request to [email protected] or let us know via live chat. Setting your own limits is an important step toward healthy gaming habits.
bo678 is for individuals aged 21 and above only. This age limit is set to ensure the maturity needed for financial decision-making and to protect minors. Age is verified at registration and providing false information may result in the account being closed.
First, contact bo678 support — via live chat or at [email protected]. Our team will help arrange self-exclusion, deposit limits or a break. Let a family member or someone you trust know about the situation as well. It is important to remember that gaming is always entertainment — not a means of income.
Still have questions?
Our support team is ready 24/7. Ask any question in Bengali or English — get an instant response on live chat or send us the details by email.